Support & Contact
Need help with a Favix product or order? Check the quick guidance below or send us a message.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Product & Installation Help
Need help installing or using your Favix lighting product? Contact us with the product name and a short description of the issue.
Charging & Solar Performance
Rechargeable and solar products can perform differently depending on use, charging conditions and weather. Send us the product details if you need help.
Orders & Delivery
For questions about an order, delivery or damaged item, include your order number where available.
Frequently Asked Questions
Will solar lights work during UK winter or cloudy weather?
Yes, but solar performance depends on available daylight. Shorter winter days, shade and prolonged cloudy weather can reduce charging and operating time. Position the solar panel where it receives the best available daylight.
How do I contact Favix?
Use the contact form below for product, order or general support. For trade pricing and business enquiries, please use our dedicated Trade & B2B page.
Where can I find product instructions?
Key installation and usage information is available with the product and on the relevant product page. Our rechargeable cabinet lights use removable magnetic mounting, while our solar products are designed for wall-mounted outdoor installation.
Do you support trade enquiries?
Yes. Favix supplies retailers, installers, landlords, property maintenance businesses and other trade customers. Small trial quantities and larger quotations are available through our Trade & B2B page.
Where are Favix products manufactured?
Favix is a UK-based brand. Our current lighting products are manufactured in China by selected manufacturing partners and supplied in the UK by Favix Technology Ltd.
How much does UK delivery cost?
UK delivery is free on orders over £35. For orders below £35, the applicable delivery charge is shown at checkout before payment.
Still Need Help?
Send us a message with your name, email and details of your question.