Shipping policy

Shipping Policy

UK Delivery

Favix currently delivers to eligible UK addresses.

Free standard UK delivery is available on orders over £35.

For orders below £35, the applicable delivery charge will be displayed at checkout before you place your order.

Delivery Times

Available delivery options and estimated delivery times are shown at checkout where applicable.

We aim to process and dispatch orders promptly. Delivery estimates are provided as guidance and may occasionally be affected by courier delays, weekends, bank holidays or circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and within the period required by applicable UK consumer law.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Delivery Address

Please check that your delivery address is complete and accurate before placing your order.

Favix cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer. If you notice an error after ordering, contact us as soon as possible.

Missing or Damaged Deliveries

If your order arrives damaged, or you believe it has been lost in transit, please contact us through our Support & Contact page with your order number and details of the issue.

For damaged deliveries, photographs of the parcel and product may help us resolve the matter more quickly.

Delivery Availability

Delivery services and charges may vary depending on the destination, parcel size and available courier services. Any applicable charges will be shown before checkout is completed.