Refund policy

Return & Refund Policy

We want you to be satisfied with your Favix purchase.

Change of Mind Returns

If you purchase from the Favix website, you may cancel your order within 14 days of receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you have a further 14 days to return the goods.

Returned products should be handled only as much as reasonably necessary to inspect them. If a product has been used or handled beyond what would normally be permitted in a shop and its value has been reduced, we may make an appropriate deduction from the refund.

Unless the goods are faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the item.

Refunds

Once we receive the returned goods, or you provide evidence that they have been sent back, we will process the refund without undue delay and normally within 14 days.

Refunds will be made to the original payment method.

Where applicable, we will also refund the cost of the standard delivery option. Any additional amount paid for an enhanced or premium delivery service is not normally refundable beyond the cost of standard delivery.

Faulty, Damaged or Incorrect Items

Your statutory consumer rights are not affected by this policy.

If your product is faulty, damaged on arrival, not as described or does not perform as it reasonably should, please contact us as soon as possible with your order details.

Where appropriate, we may ask for photographs or a short video to help us assess the issue.

Depending on the circumstances and your statutory rights, we may offer a refund, repair or replacement. Where goods are faulty, Favix will bear the reasonable costs necessary to provide the appropriate remedy.

Returning an Item

Before returning a product, please contact us through our Support & Contact page so we can provide the correct return instructions.

Please include:

Your name
Order number
Product being returned
Reason for return
Photos or video where relevant

Please do not send goods back without first obtaining the appropriate return instructions.

Exclusions

We may not be able to accept a change-of-mind return where an item has been damaged after delivery, altered, misused or handled beyond what is reasonably necessary to inspect it.

This does not affect your legal rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.